Secure Intercom setup guide
Get from registration to your first call with an invited colleague.
Before you begin
You need a supported Windows computer, Ubuntu 24.04 computer, or Apple Silicon Mac with macOS 13 or later. Use an internet connection and a microphone and headphones; a headset is recommended. Your colleague needs the same essentials.
Register and verify your email
Follow the registration link on the product page and select the operating system of the computer that will run the app. Verify your email, then look for the separate message containing your setup code and matching download. Check your spam folder if a message does not arrive. Verification links last 30 minutes; use the setup code within 24 hours of verification.
Install on Windows
Run the Windows installer from the official product-page or email download. Open Secure Intercom and paste the setup code into the setup screen on that computer.
Install on Ubuntu
Extract the Ubuntu ZIP. Open Terminal in the extracted folder and run sh install.sh without sudo. Open Secure Intercom and enter your setup code.
Install on Mac
Extract the Apple Silicon archive and move PocketFab Secure Intercom to Applications. Open the app and allow microphone access when prompted. The current package is locally signed and not Apple-notarized. If macOS blocks opening it, contact intercom@pocketfab.ai for installation help.
Configure your microphone, headphones and ringer
Connect your headset first. On Windows and Mac, select devices in the app’s Audio settings. On Ubuntu, select microphone and headphones in Ubuntu Sound Settings, then select the ringer in Secure Intercom. Run the audio tests before your first call.
Invite a colleague and test a call
Have your colleague activate their own installation. Create and share a contact invitation, or review and accept one you received. Select the colleague and call. Confirm that each person can hear the other.
Record useful details when something fails
Note the operating system, app version, the action that failed, and any error message. Send those details to intercom@pocketfab.ai. Do not include setup codes or invitation codes. See the troubleshooting page for common checks.