Secure Intercom troubleshooting
Use these checks to describe and resolve common setup, audio, and invitation problems.
The verification or setup email is missing
Check your spam folder and confirm the email address used during registration. Verification and setup-code messages are separate. If the link has expired or the setup code is no longer valid, contact support for help.
The code does not activate this computer
Check that you copied the setup code rather than a contact invitation. Use the code on the intended installation. Codes expire and are issued for a particular activation flow; do not repeatedly reinstall to work around a failed activation. Send support the error text without sharing the code.
I cannot hear the other person
Check the chosen output device and headset volume, and confirm the headset is connected. On Ubuntu, check Ubuntu Sound Settings. Run the app’s available audio tests and ask the other person to check their microphone selection.
The other person cannot hear me
Check that the microphone is not muted on the headset or in the operating system. Confirm microphone permission, particularly on Mac, and select the intended microphone. Tell support whether the audio test detects your voice.
Audio echoes or the wrong device rings
Use headphones or a headset, check that speaker audio is not feeding the microphone, and review output and ringer choices separately. Windows includes sidetone controls; Ubuntu and Mac do not include sidetone.
A colleague is not in my contacts
Activation does not automatically add contacts. Exchange a contact invitation and review its acceptance in the application. Both installations need to be activated. Keep invitation details private.
My activation has expired
Contact intercom@pocketfab.ai for renewal help. State the platform and application version. Do not delete your installation or stored identity as a first troubleshooting step.
Get help from PocketFab
Email intercom@pocketfab.ai for product support, email info@pocketfab.ai for general inquiries, or call (239) 977-5498. Include the operating system, app version, error text, and the checks you have already tried.