PocketFab LLC Terms of Service

Effective Date: October 18, 2026

Section 10 revised: October 28, 2026

These Terms govern the PocketFab website, software and services.

1. Provider and acceptance

PocketFab LLC operates PocketFab.ai and supplies the services described in these Terms (PocketFab, we, us or Provider). Contact us about these Terms, service issues, cancellation or legal notices at intercom@pocketfab.ai.

By accepting these Terms through the applicable acceptance process, or using the Services after clear notice where legally sufficient, you agree to them. If you do not agree, do not use the Services. If you act for an organization, you must have authority to bind it. Secure Intercom users must be at least 18 and legally able to enter this agreement.

2. Services and scope

PocketFab provides AI assisted 3D reconstruction, photogrammetry processing, mesh generation, model exports such as STL, PLY and OBJ, and related digital fabrication workflows. PocketFab also provides Secure Intercom, a downloadable internet voice communication application with supporting registration, activation, contact and call signaling services.

Features and supported platforms depend on the product and release offered. Provisions about reconstruction accuracy, manufacturing and physical use apply to fabrication workflows and their outputs. They do not govern ordinary Secure Intercom calls. Intercom activation and calling provisions apply to Secure Intercom. A feature offered for one product is not automatically included in another.

These Terms govern both products within their stated scope. A separate agreement signed or expressly accepted by both parties controls its stated subject matter to the extent it expressly differs from these Terms, subject to mandatory law.

3. Fabrication accuracy and physical use

AI reconstruction and photogrammetry can produce inaccurate dimensions, artifacts, scaling inconsistencies, missing or distorted geometry and omitted internal structure. Outputs are computational approximations, not certified engineering designs. We do not guarantee engineering accuracy unless expressly agreed in writing. You must verify suitability before manufacturing or relying on an output in a safety sensitive application.

The standard fabrication service supplies digital processing tools. It does not include licensed engineering, structural certification, regulatory approval or manufacturing. Obtain qualified professional validation where needed for structural, aerospace, automotive, medical or other safety critical applications.

You control final design choices, materials, manufacturing, testing and physical implementation. Subject to Sections 11 and 12, PocketFab does not warrant the physical safety or structural performance of an object you independently manufacture from an output. These service boundaries do not remove an express paid deliverable specification, a mandatory remedy or responsibility for PocketFab's own actionable conduct.

4. Secure Intercom activation and calling

Secure Intercom provides private internet voice communication between eligible installations and accepted contacts. Each installation may require its own activation. Free new activation grants and redeemed renewal grants run for 30 days, subject to their issuance terms. Existing grants retain their stated expiry until renewed. Setup code and verification link validity are separate from activation duration. Activation or its renewal does not authorize a payment or create an automatically renewing subscription.

Renewal uses the eligible installation and its identity checks. Changing a recipient email or computer label does not transfer device identity or activation rights. Closing the app does not surrender a licensed installation. Contact support for supported replacement or recovery. Do not share setup codes, private keys or credentials. For paid service, activation administration must not shorten the purchased entitlement or create an additional charge for correcting Provider's own activation error.

Contacts follow the applicable invitation and acceptance process. Activation, possession of an email address or a code does not authorize contacting a person without their applicable acceptance. Users choose whether to place or answer calls. Consent to a call is not, by itself, consent to recording, transcription, monitoring or routing the conversation into another processing system.

You are responsible for compatible devices, operating system permissions, supported releases and your own internet connection. Device and network behavior can delay state changes or delivery; audio already transmitted or buffered cannot be recalled. This does not excuse a defective call control or override an express service commitment. Microphone tests and other requested audio functions may also access the microphone.

Secure Intercom does not provide emergency calling, emergency dispatch, a public telephone number or a guaranteed connection to emergency services. Maintain another means of communication. Do not use it where communication failure could endanger life or safety. Video, AI analysis, transcription, recording and robotic functions are not included unless expressly offered under an accepted service description.

5. Accounts and acceptable use

Provide accurate information, keep credentials confidential, secure your devices and promptly report suspected unauthorized access. You are responsible for authorized users and activity caused by your breach of these duties to the extent permitted by law. You do not assume responsibility for Provider's failures merely because activity occurred under your account.

Do not upload unlawful material, content you lack rights to supply, malware or harmful files. Do not engage in fraud, impersonation, harassment, unlawful surveillance or interception, unauthorized recording, attacks on service integrity, or circumvention of activation, contact or call authorization. Security testing requires a separately authorized scope. Restrictions on reverse engineering apply only to the extent permitted by law and applicable open source licenses.

Do not use fabrication workflows to design or manufacture illegal weapons or explosive devices, evade export controls or otherwise violate law. Obtain permissions and authorizations required for your content, exports and intended uses, including applicable sanctions, EAR or ITAR requirements. The standard service is not represented as approved to receive export controlled technical data. PocketFab remains responsible for its own legal duties.

Obtain legally required notices and permissions before recording, transcribing, monitoring or introducing other processing into communications. Regulated or highly sensitive workflows require separately agreed safeguards before use.

6. Content ownership and software license

You retain your rights in uploaded images, models, CAD files, generated outputs, communications and other information you supply, subject to third party rights and applicable law. You represent that you have the rights and permissions necessary to upload, scan, reconstruct or otherwise provide the material. Ownership of an output does not guarantee that it is eligible for intellectual property protection.

You grant PocketFab only the limited, nonexclusive rights reasonably necessary to store, process, transmit, reproduce and technically format your information to provide, secure and support the requested Services under this agreement, lawful instructions and applicable law. We do not receive a right to publish private content or sell your designs or private communications. We do not use private Intercom communications for advertising or AI model training.

PocketFab and its licensors retain ownership of the software, algorithms, models, infrastructure, documentation, branding and trademarks. We grant a limited, nonexclusive license to use the application and Services within your accepted service scope and current entitlement. You may not copy, redistribute, sublicense or resell them beyond that license, a separately granted right or mandatory law. Applicable open source licenses remain effective. Private delivery of source for review does not itself authorize public redistribution.

7. Prices subscriptions and renewal

Before a paid purchase, the accepted offer identifies the service, total price, currency, applicable taxes, term, billing timing, renewal arrangement and cancellation method. We provide other seller and transaction information required by law. Fees may be billed in advance as disclosed. A free activation does not convert to paid service without your express acceptance of a paid offer.

Unless automatic renewal is expressly selected, paid service ends at the agreed term and renews only through a further accepted purchase. An automatic renewal offer must state the interval, price or calculation and cancellation arrangements. We provide legally required reminders and an accessible cancellation process. Cancellation received before renewal stops that renewal even if administrative processing occurs later. Closing or uninstalling the app does not itself cancel billing.

Price changes apply prospectively after required notice and do not alter an already purchased term. We investigate good faith billing disputes, correct duplicate or unauthorized charges after appropriate verification, and refund amounts charged after timely cancellation. Failure to pay undisputed amounts may lead to proportionate suspension after applicable notice.

8. Refunds and cancellation

A free Secure Intercom activation has no purchase charge to refund. Expiry of a free activation does not create a charge.

For a customer's first paid purchase of a standard Secure Intercom plan, request cancellation within 30 calendar days after the initial charge for a full refund of that initial plan payment. You do not need to prove a defect or complete troubleshooting to use this guarantee. It applies once per customer and is not renewed by opening duplicate accounts. Individually negotiated professional services are excluded only where their separate written offer clearly states their refund terms before purchase, without removing mandatory rights.

If an expressly selected automatic Intercom renewal was unintended, request cancellation within 14 calendar days after the renewal charge for a full refund of that renewal payment. After this voluntary window, unused time is ordinarily nonrefundable for customer requested cancellation unless these Terms, the accepted order or law provides otherwise.

For fabrication services, you may cancel an unperformed order before processing begins for a refund of unearned prepaid fees. After processing begins, fees are ordinarily nonrefundable for change of mind unless the accepted offer provides otherwise, subject to statutory withdrawal and other mandatory rights. The Intercom voluntary purchase guarantee does not apply to a fabrication purchase unless expressly offered.

If paid service materially fails its agreed description, we provide correction, reperformance, price reduction or refund as required by the agreement and applicable law. If we discontinue paid service for convenience before its term ends, or terminate it because of our uncured material breach, we refund the unused prepaid period. A voluntary refund window does not limit remedies for nonperformance or defects.

Send cancellation or refund requests to intercom@pocketfab.ai with your purchase email, service and order reference if available. Do not send full card numbers, passwords, private keys or active setup codes. We aim to acknowledge requests within two business days and decide ordinary voluntary requests within five business days. Approved voluntary refunds are initiated to the original payment method within 10 business days after approval. Statutory refunds follow the shorter deadline required by law where applicable. We do not substitute store credit without your agreement. Payment networks may take additional time to post a refund.

9. Mandatory consumer rights

Nothing in these Terms removes nonwaivable consumer protections in the jurisdiction applicable to your transaction. Depending on applicable law, online service or digital content purchases may carry a statutory withdrawal period, often 14 days for relevant EU or UK contracts, subject to exceptions and legal conditions. Our voluntary guarantees do not replace or shorten those rights or statutory conformity remedies.

Starting a service during a withdrawal period, fully performing it and supplying nonphysical digital content have different legal consequences. We apply a proportionate charge or loss of withdrawal rights only where all required information, separate express request or consent, acknowledgement and confirmation requirements are met. Downloading or activating an app alone is not a universal waiver for an ongoing service.

Where statutory withdrawal is available, send an unequivocal statement identifying the contract and your contact details to intercom@pocketfab.ai. You do not need to give a reason or use a particular support form. We make statutory refunds within the applicable legal period, including a 14 day deadline where applicable, without prohibited deductions. Mandatory rights remain available whether or not a regional policy is separately published.

10. Privacy retention and security

Our Privacy Policy explains personal data processing and applicable rights. Secure Intercom involves registration and recipient emails, installation and activation identifiers, entitlement status, contact and invitation information, call and connection signaling, network and error information, local settings and diagnostics, and microphone audio for requested audio functions. Live audio, saved recordings and operational metadata are distinct categories; an absence of saved recordings does not mean an absence of metadata or transient processing.

We process information for providing the requested Services, managing access and entitlement, protecting service integrity, diagnosing faults, responding to support requests and meeting applicable legal duties.

Automatic maintenance diagnostics. Secure Intercom automatically produces limited server-side maintenance statistics from service operations. These statistics count software requests and state changes by day, operation, result and predefined error category. They may include an approved public software release label when available, together with collection and refresh timestamps. We use them to detect faults, investigate reliability problems and assess whether repairs are working. Request counts do not establish how many people used the service or how many conversations occurred.

The persistent maintenance counters do not include names, email addresses, IP addresses, installation identifiers, participant identifiers, call identifiers or invitation identifiers. They do not contain audio, video, recordings, transcripts or message content, and are not designed to record who communicated with whom. The service may temporarily use operational identifiers in memory to derive counts without adding those identifiers to the persistent counter records.

Registration, activation, licensing, contact, signaling and other operational records are separate from these counters and may include identifiers needed to operate the service. The limits stated for the counters do not mean that all service records are anonymous or that the service processes no metadata. Information is treated as anonymous only where people cannot reasonably be identified, taking account of other information reasonably available.

Tracking and marketing. We do not use advertising tracking or track people across websites or applications for marketing. We do not sell personal information or share customer information for marketing. We use the limited maintenance statistics described above to operate and repair Secure Intercom. We do not use those statistics to profile individual communication habits or build a map of who communicates with whom. Functional storage used for service operation, such as sign-in or application settings, is separate from advertising tracking.

Retention and deletion. We retain personal data only as long as necessary for its legitimate purposes and applicable legal requirements, using the applicable privacy disclosures and retention procedures. Code or activation expiry does not itself establish that related records have been deleted. We do not claim indefinite retention rights through these Terms.

Uploaded photos, scans, and designs are deleted after processing. Registration, activation, support, and operational records are separate from those uploads; the upload deletion rule does not mean these records are deleted at the same time.

Secure Intercom maintenance reports use a rolling window of seven daily buckets. Older buckets are excluded from newly generated reports, and an hourly cleanup process removes expired counters from the active diagnostic tables. This is a limit on these maintenance counters, not a promise that every operational record or every copy is erased after seven days. Older snapshots, logs, support correspondence and backups have separate retention requirements.

Where applicable law requires preservation, we restrict preserved information to the relevant legal purpose and retain it only as required. Restoring a backup must not reintroduce expired diagnostic records into normal use without applying the applicable retention controls.

To ask about retention of records associated with you or request deletion, contact operations@pocketfab.ai. We will explain any service or legal requirement that affects the request.

Support and local copies. Automatic maintenance counters are separate from information you choose to submit in a support request. Do not send passwords, private keys, active setup codes or recordings of other people without appropriate authority and an authorized process. Any separately offered support-report function will explain what it includes and how you can review and submit it.

Users should keep needed exported files. That responsibility does not excuse any storage, security or data protection obligation we expressly undertake or that law imposes. Local device information and copies independently held by communication recipients may remain outside our direct control. Contact us for closure, privacy requests or supported removal guidance.

Rights and security. Statistical improvement use must comply with the applicable notice and lawful basis. No term waives statutory data subject rights, regulatory powers, mandatory breach notification or lawful international transfer requirements. We apply safeguards appropriate to processing risks; no service eliminates every security risk.

11. Warranties, evaluation features and service commitments

We provide paid Services with reasonable care and skill and in material conformity with their agreed description. Report a material nonconformity so we can investigate and provide correction, reperformance or another applicable remedy. Express warranties, refund guarantees and service commitments we separately agree in writing remain binding.

Except for express promises and mandatory warranties, Services are supplied as available without additional implied warranties to the extent permitted by law. Evaluation features may contain defects, change or become unavailable. The free evaluation period has no contractual uptime guarantee, guaranteed support response time or paid service credits. We do not guarantee every device or network, uninterrupted operation or prevention of every attack.

An as is or evaluation statement does not remove our express paid service promises, confidentiality or data protection obligations, or nonwaivable consumer remedies. If we expressly agree paid service levels, their specific measurement, exclusions, credits and termination remedies govern their stated scope. Such service levels are not created merely by downloading or activating an app.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, consequential or punitive loss, or lost profits, arising from this agreement. This does not exclude a consumer's foreseeable losses where liability cannot lawfully be excluded. Subject to the exceptions below and an expressly controlling separately accepted agreement, each party's aggregate liability is limited to the greater of USD 100 and the fees paid or payable for the affected service in the 12 months before the first event giving rise to the claim.

No exclusion or cap applies to fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, valid payment obligations, or liability that cannot lawfully be excluded or limited. Statutory consumer remedies, data subject rights, regulatory powers and mandatory transfer safeguards remain effective. Fabrication risk provisions apply only to their stated scope and do not excuse PocketFab's own breach.

Refunds and service credits expressly owed remain payable under their specific terms and cannot be withheld merely by invoking this damages cap. There is no duplicate recovery for the same fee loss. This section applies only to the extent enforceable under the law governing the claim.

13. Third party claims and rights complaints

For business use, unless a separately accepted agreement controls, you will indemnify PocketFab against third party claims caused by content you supplied without necessary rights, your unlawful fabrication or commercialization of outputs, or your unlawful recording or monitoring instructions, to the extent attributable to your breach or unlawful conduct. This does not cover PocketFab's own breach, negligence or unauthorized processing.

PocketFab must promptly notify you, permit reasonable defense control and cooperate. A settlement may not admit fault or impose obligations on a protected party without its reasonable consent. Consumers do not undertake a general indemnity for every claim connected with use. Report copyright or other rights complaints to intercom@pocketfab.ai, identifying the material and your claimed rights sufficiently for investigation.

14. Changes suspension and termination

We may improve Services, but will not materially reduce purchased functionality or agreed security during a paid term without an available contractual remedy. We provide at least 30 days' advance notice of material contractual changes where practicable, except changes reasonably needed sooner for law or urgent security. Changes apply prospectively. Further affirmative acceptance is obtained where required. If a material adverse change affects an existing paid term, you may reject it and terminate the affected service before it applies with unused prepaid fees refunded.

We may suspend only access reasonably needed to address unlawful use, a material breach, a serious security risk or unpaid undisputed charges. We provide notice and a reasonable opportunity to correct the issue where practicable and restore access when the reason is resolved. Immediate action is permitted where reasonably necessary to protect people, data or service integrity, or comply with law. Disabling new server requests may not immediately stop media already flowing between connected endpoints.

You may stop using Services and request closure at any time. For a remediable material breach, either party may terminate the affected service after written notice and 30 days to cure. Mandatory termination and refund rights remain available. Billing cancellation, activation expiry, app removal and personal data deletion are separate processes. Confidentiality, ownership, accrued payment obligations, lawful liability allocation and dispute provisions survive where needed to give them effect.

15. Events beyond reasonable control

A party is excused from delay only to the extent caused by an event beyond its reasonable control that it could not reasonably prevent or mitigate. It must promptly notify the other and use reasonable mitigation. Cyberattacks, power failures, internet interruptions and cloud supplier outages are not automatically excused merely because they occurred. Failure to maintain promised safeguards, capacity or resilience remains subject to the agreement.

Specific paid service commitments we expressly agree govern whether an outage is excluded and what credits or termination rights apply. A general force majeure claim does not erase accrued credits or refunds, confidentiality, lawful data protection duties, required incident notification or reasonably feasible mitigation. Ordinary support hours do not pause legal notification duties. If a qualifying event prevents material paid service for 30 consecutive days, either party may end the affected service with unused prepaid fees refunded.

16. Governing law arbitration and class action waiver

Florida substantive law governs, without depriving a protected consumer of mandatory rights in their applicable jurisdiction. The Federal Arbitration Act governs interpretation and enforcement of the arbitration agreement where applicable; otherwise applicable arbitration law applies. Mandatory data transfer clauses retain any required governing law, courts and remedies.

Except as stated below or prohibited by law, you and PocketFab agree to resolve disputes arising out of or relating to these Terms or the Services through final and binding individual arbitration. To the extent lawful, both parties waive court trial for arbitrable claims and waive bringing or participating in a class action or class arbitration. The arbitrator may award the individual relief available under applicable law and the agreement.

Before arbitration, send a written dispute notice describing the issue and requested relief to intercom@pocketfab.ai; PocketFab sends its notice to your designated email. The parties will seek resolution for 30 days without delaying urgent protection or a mandatory filing deadline. Arbitration is administered by the American Arbitration Association under its applicable Consumer Arbitration Rules for consumer disputes and Commercial Arbitration Rules for business disputes. Current rules and fee information are available from the AAA.

The business arbitration seat is Florida unless otherwise agreed or required by law. Consumer hearings may be remote or held where applicable consumer rules and mandatory law require; consumers are not required to travel to Florida contrary to those protections. Fees and fee waivers follow the applicable rules and law. PocketFab pays amounts allocated to it and will not require a consumer to bear fees that make the agreement unenforceable or seek recovery of its fees except where authorized by applicable law and rules.

Either party may bring an eligible individual claim in small claims court or seek legally available urgent interim court protection without abandoning arbitration of an arbitrable underlying claim. Mandatory consumer court rights, nonwaivable public injunctive relief, data subject remedies, regulatory jurisdiction and rights under controlling transfer clauses remain available. Nothing prevents reporting concerns to regulators or cooperating with investigations. A court with jurisdiction decides whether an arbitration agreement exists and whether the class waiver is enforceable, subject to controlling law.

If arbitration is unavailable or unenforceable for a claim, that claim proceeds in a competent court, with the class waiver applying only to the extent independently lawful. An invalid class waiver does not authorize class arbitration without both parties' written agreement after the dispute arises. If AAA cannot administer a dispute, the parties may agree another qualified provider; if they cannot, either may proceed in a competent court. No choice of law, arbitration or waiver provision removes rights that cannot lawfully be waived.

17. General provisions

These Terms and your accepted purchase terms form the agreement for their subject matter, except where a separate agreement expressly accepted by both parties controls. A purchase term cannot silently override mandatory law. Amendments to a negotiated agreement require its agreed written process.

Invalid provisions are limited or severed only as law permits; the remainder continues. Delay in enforcement is not a waiver. You may not assign the agreement without consent except where mandatory law permits. PocketFab may assign it in a merger, acquisition or sale of the relevant business to a successor that assumes its obligations and preserves applicable rights and data safeguards. A materially adverse assignment permits ending the affected paid service with unused prepaid fees refunded.

Contact: intercom@pocketfab.ai