Secure Intercom questions and answers
Answers about platforms, activation, invitations, pricing, and support.
Which computers are supported?
Windows, Ubuntu 24.04, and Apple Silicon Macs running macOS 13 or later. The Mac release is locally signed rather than Apple-notarized; contact support if macOS prevents it from opening. Review the product page for current releases and limitations.
What does it cost?
Introductory pricing is $10 per person per month or $100 per person per year. Taxes and other service fees are not included. Contact sales for company and bulk pricing and for the device allocation appropriate to your subscription.
Is activation the same as adding a contact?
No. A setup code activates an installation. A contact invitation connects you with a colleague. Both colleagues need activated installations before calling.
Do I need to share my telephone number?
No. Secure Intercom connects colleagues through contact invitations and uses the internet for calls.
Can I use more than one computer?
Each installation requires activation. Ask sales about the allowed device allocation for your per-person subscription before activating additional computers.
Where can I get help or renew activation?
Email intercom@pocketfab.ai with your operating system, application version, and a description of the problem. Keep activation codes and contact invitation codes private. The Terms of Service describe cancellation and other applicable terms.
Can I buy a CAD subscription here?
No. Secure Intercom is the current product for sale. PocketFab’s CAD, fabrication, and sawmill projects remain in development.